Your privacy choices - Authentic Ayurveda for India

What is AYUSH and why is it important?

AYUSH (Ministry of Ayurveda, Yoga & Naturopathy, Unani, Siddha and Homoeopathy) is the Government of India ministry responsible for regulating traditional medicine systems. All our products comply with AYUSH guidelines and regulations.

Are your products AYUSH approved?

Yes, all our Ayurvedic formulations are manufactured in AYUSH-licensed facilities and comply with the guidelines set by the Ministry of AYUSH, Government of India.

What does "These statements have not been evaluated by the FDA" mean?

This disclaimer indicates that while our products follow traditional Ayurvedic principles and AYUSH guidelines, the specific health claims have not been evaluated by the Food and Drug Administration. Our products are intended to support wellness as part of a traditional Ayurvedic approach.

Can Ayurvedic products claim to cure diseases?

As per AYUSH guidelines, Ayurvedic products cannot claim to cure, treat, or prevent specific diseases. Our products are formulated to support overall wellness and balance according to traditional Ayurvedic principles.

What quality standards do you follow?

We follow:

Good Manufacturing Practices (GMP)
AYUSH guidelines for Ayurvedic medicines
Quality control testing for purity and potency
Regular third-party laboratory testing

Important Disclaimer

The information provided on this website is for educational purposes only and is not intended as medical advice. These statements have not been evaluated by the Food and Drug Administration or AYUSH. These products are not intended to diagnose, treat, cure, or prevent any disease. Please consult with a qualified healthcare practitioner before using any Ayurvedic products, especially if you have a medical condition or are taking medications.

Do you offer Cash on Delivery (COD)?

Yes, we offer Cash on Delivery for orders across India, subject to certain conditions and availability in your area.

What is the minimum order value for COD?

The minimum order value for COD is ₹299. Orders below this amount must be paid online through our secure payment gateway.

Is there any additional charge for COD?

Yes, a nominal COD handling fee of ₹49 is applicable on all Cash on Delivery orders. This fee covers the additional processing and collection costs.

Which areas are eligible for COD?

COD is available in most major cities and towns across India. During checkout, you can check if COD is available for your PIN code. Remote areas may not be serviceable for COD.

What happens if I refuse a COD order?

If you refuse a COD order without valid reason, you may be charged for return shipping costs and could be temporarily blocked from future COD orders. Please only place COD orders if you're certain about the purchase.

Can I pay partially online and partially COD?

Currently, we don't offer partial payment options. You can choose either full online payment or full COD payment for your order.

What payment methods do you accept for COD?

For COD orders, you can pay in cash to the delivery person. Please keep the exact amount ready as delivery personnel may not always carry change for large denominations.

How do I know if my area is COD eligible?

Enter your PIN code during checkout. If COD is available in your area, it will appear as a payment option. You can also contact our customer support to verify COD availability.

How can I contact customer support?

You can reach our customer support team through multiple channels:

Phone: +91-8010-500-600 (Mon-Sat, 9 AM - 6 PM IST)
Email: support@divayur.com
WhatsApp: +91-8010-500-600
Live Chat: Available on our website during business hours

What are your customer support hours?

Our customer support team is available:

Monday to Saturday: 9:00 AM - 6:00 PM IST
Sunday: 10:00 AM - 4:00 PM IST
Email support: 24/7 (responses within 24 hours)

Do you have physical stores or offices?

Head Office:
Divayur Wellness Pvt. Ltd.
[Complete Address]
City, State - PIN Code
India

Currently, we operate primarily online. Please contact us before visiting to ensure someone is available to assist you.

How quickly do you respond to inquiries?

Phone calls: Immediate during business hours
Live chat: Within 2-3 minutes during business hours
WhatsApp: Within 1-2 hours during business hours
Email: Within 24 hours

Can I speak with an Ayurvedic consultant?

Yes! We have qualified Ayurvedic consultants available for product guidance and wellness advice. Schedule a consultation through:

Phone: +91-XXXX-XXXXXX
Email: consult@divayur.com
Online booking through our website

Consultations may be subject to additional charges for detailed sessions.

How do I provide feedback or suggestions?

We value your feedback! You can share your thoughts through:

Feedback form: Available on our website
Email: feedback@divayur.com
Product reviews: On individual product pages
Social media: Follow us and message us on our social platforms

Do you have social media presence?

Yes, connect with us on:

Instagram: @divayur
Facebook: facebook.com/divayur
YouTube: Divayur Wellness
LinkedIn: Divayur Wellness Pvt. Ltd.

Follow us for wellness tips, product updates, and Ayurvedic knowledge!

What information should I have ready when contacting support?

To help us assist you better, please have the following information ready:

Order number (if applicable)
Registered email address or phone number
Product name or SKU
Details about your inquiry or issue
Any relevant photos (for damaged products)

How do I determine the right dosage for me?

Dosage recommendations are provided on each product label. However, we strongly recommend consulting with an Ayurvedic practitioner or healthcare provider for personalized dosage guidance based on your constitution and health condition.

Can I take multiple Ayurvedic products together?

While many Ayurvedic products can be safely combined, it's important to consult with a qualified practitioner before taking multiple supplements. They can guide you on proper combinations and timing.

Are there any side effects I should be aware of?

Ayurvedic products are generally safe when used as directed. However, some individuals may experience mild digestive discomfort initially. If you experience any adverse reactions, discontinue use and consult a healthcare provider.

Can pregnant or nursing mothers use these products?

Pregnant and nursing mothers should consult their healthcare provider before using any Ayurvedic products. Some herbs may not be suitable during pregnancy or breastfeeding.

Are your products safe for children?

Many of our products are formulated for adults. For children's use, please consult with a pediatric Ayurvedic practitioner for appropriate products and dosages.

How should I store the products?

Store all products in a cool, dry place away from direct sunlight. Keep containers tightly closed and out of reach of children. Some products may require refrigeration - check individual product labels.

What if I miss a dose?

If you miss a dose, take it as soon as you remember. However, if it's almost time for your next dose, skip the missed dose and continue with your regular schedule. Do not double the dose.

What are your shipping options and delivery times?

We offer multiple shipping options across India:

Standard Delivery: 5-7 business days
Express Delivery: 2-3 business days
Same Day Delivery: Available in select metro cities

All orders are processed within 24-48 hours of placement.

Do you offer free shipping?

Yes! We provide free standard shipping on orders above ₹499. For orders below this amount, a nominal shipping fee of ₹49 applies.

Which areas do you deliver to?

We deliver pan-India to all serviceable PIN codes. You can check delivery availability by entering your PIN code at checkout.

What is your return policy?

We offer a 30-day return policy for unopened products in original packaging. For Ayurvedic medicines and supplements, returns are accepted only if the product is defective or damaged.

How do I track my order?

Once your order is shipped, you'll receive a tracking number via SMS and email. You can also track your order by logging into your account on our website.

What if my package is damaged or missing items?

Please contact our customer support within 48 hours of delivery with photos of the damaged package. We'll arrange for a replacement or refund immediately.

How does the Subscribe & Save program work?

Subscribe & Save allows you to automatically receive your favorite products at regular intervals with exclusive discounts. Choose your delivery frequency (monthly, bi-monthly, or quarterly) and save up to 15% on every order.

What are the benefits of subscribing?

Save up to 15% on every subscription order
Free shipping on all subscription deliveries
Flexible scheduling - choose your delivery frequency
Priority customer support
Easy management - modify, pause, or cancel anytime

Can I modify or cancel my subscription?

Yes, you have full control over your subscription. You can modify quantities, change delivery frequency, skip a delivery, pause, or cancel your subscription at any time through your account dashboard or by contacting customer support.

When will I be charged for subscription orders?

You'll be charged 2-3 days before your scheduled delivery date. You'll receive an email notification before each charge, giving you time to make any changes if needed.

Can I add or remove products from my subscription?

Absolutely! You can add new products or remove existing ones from your subscription at any time. Changes made before the charge date will apply to your next delivery.

What if I need to skip a delivery?

You can skip any delivery up to 24 hours before your scheduled charge date. Simply log into your account and select "Skip Next Delivery" for any subscription.

Are there any minimum commitments?

No, there are no minimum commitments or cancellation fees. You can cancel your subscription at any time without any penalties.

What happens if a subscribed product is out of stock?

If a product in your subscription is temporarily out of stock, we'll notify you in advance and offer options to substitute with a similar product, skip that item, or delay the entire shipment until it's back in stock.